Return/Canceling policy

Return policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make with us. In some circumstances, you may return to certain products. Please read our return policy below, and we will do our best to help you.
Returnable Products
Items that can be returned / refunded or exchanged under warranty * follow the criteria below:

  1. Defective products damaged / broken or dirty upon receipt.
  2. Products received in the wrong size / color.

    Warranty:
    30 days
    7 Days Unmotivated Return

If you are not satisfied with the purchase, and the product is still in new condition, we can arrange a refund of the item. You will be responsible for paying the return fees. Please send a “Return or Exchange” ticket within 7 days of receiving the order.

Note: Products that can be returned / refunded or exchanged within 7 days of receipt must meet the following criteria:

  1. The items are in the original packaging with labels.
  2. The items are in new condition: unwashed, unworn, unused, and unaltered.
  • Customer’s reason: it is no longer necessary, bought by mistake, it is not as I expected, I changed my mind, etc.
    Before making a Return Request
    Whatever the reason, if you want to cancel an order while the order is in the process of delivery, you will have to wait until you receive the package in hand before making a return request. Whereas cross-border transport involves complicated procedures, domestic and international customs processes, carriers and local and international shipping agencies.
    If you refuse to receive the package from the post office or do not receive the package on delivery from the local collection point, Customer Service will not be able to judge the situation of the package and therefore will not be able to honor your return request.
    If the package is returned to our warehouse for a personal reason of the customer (Check the details below), we will contact you in connection with the payment of the postal return fee (via PayPal). However, please understand that in this situation no refund will be issued. Personal reasons of the client:
  • Wrong address / no recipient
  • Invalid / unanswered contact information for calls and delivery emails
  • The customer refuses to accept the package / payment of the fee / full customs clearance
  • Did not collect the package by the deadline
    Return & Refund Address
    Return Address: Bd. Independentei, nr.19, Iasi
    Refunds: The refund will be issued to your Mesamo-Arts SRL credit account. You can use the credits to pay for a new order, or to withdraw them to the original account / card you used to make the payment. The transport fee and insurance are not refundable.
    Notification:
    If you want to return the product, please confirm that you received the package by clicking on “Order Received”. Then send a “Return or Exchange” ticket with proof (photos or videos). After you submit your ticket, our customer service will approve your return request in accordance with the policy, warranty, product condition and proof you have provided.